To access your Gemmist account, follow these steps:

1. Tap Your Account at the top of the Gemmist homepage on desktop or in the navigation menu on mobile. Even easier, tap here: https://www.gemmist.com/account/login

2. Enter your email. 

3. If you have an account or have placed an order, you will be asked to enter your password. If you have not created a password yet, you will be prompted to do so. 

4. If your email is not linked to a Gemmist account, you'll be offered next steps. 

Troubleshooting: If you placed an order with Gemmist at any point, you have an account. Please try a different email to log in.


If you are still having issues, contact our Customer Support team at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST

To update your shipping address, follow these steps:

1. Log in to your Gemmist account: https://www.gemmist.com/account/login

2. Scroll down to the SHIPPING ADDRESS + PAYMENT METHOD section. 

3. Tap Edit under your current name and address. 

4. On the Billing Information page, tap EDIT to update your address.

5. Once you are on the Shipping Address page, update your information, and tap SAVE. 

If you are still having issues, contact our Customer Support team at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST

To update your frequency, order date, or to skip a shipment, follow these directions:

1. Log in to your Gemmist account: https://www.gemmist.com/account/login.

2. At the top of  your account page, look for HAIRCARE ARRIVING and the date. 

3. The easiest way to update your frequency, order date, or skip an order is by tapping Edit frequency located right before your product details.

4. To update...

• Frequency: Change the number of weeks from the drop down menu next to Future orders will be rescheduled 
  
• Order date: Tap Edit your order date. Then select the date you would like to have your next order processed. 
• Skip an order: Tap Skip this shipment, and your next order will automatically be skipped. (You may unskip your order from the account page.)

5. Tap SAVE for every action you take. 

If you still have questions, contact our Customer Support team at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST

If you have already taken the quiz and would like to see your results, follow these steps:

SUGGESTION: Log in to your account prior to following these steps (https://www.gemmist.com/account/login). This will ensure you are using the same email you used when you placed your first order. 

1. Tap TAKE THE HAIR QUIZ on the Gemmist home page or tap here: https://quiz.gemmist.com/#quiz

2. Below the first question, you will see Already taken the quiz?

4. Tap Click here.

5. Then enter your Email and tap TAKE ME TO MY FORMULAS. 

If you still have questions, contact our Customer Support team at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST

To update your email or account password, follow these steps:

1. Log in to your Gemmist account: https://www.gemmist.com/account/login

2. Scroll down to the MANAGE ACCOUNT. 

3. Update your information, and tap UPDATE for each section you change.

If you are still having issues, contact our Customer Support team at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST

If you have already taken the quiz and have placed a one-time order, simply follow these steps:

1. Tap TAKE THE HAIR QUIZ on the Gemmist home page or tap here and enter your email you previously ordered Gemmist with: https://quiz.gemmist.com/#quiz 

2. Below the first question, you will see Already taken the quiz? Tap Click here.

3. Enter your email you previously ordered Gemmist with and select TAKE ME TO MY FORMULAS. 

4. Select the products you would like to reorder and complete the purchase.

If you still have questions, contact our Customer Support team at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST

If you have had a subscription in the past and would like to reactivate it, simply follow these steps:

1. Tap TAKE THE HAIR QUIZ on the Gemmist home page or tap here: https://quiz.gemmist.com/#quiz

2. Below the first question, you will see Already taken the quiz? Tap Click here.

3. Then enter your Email and tap TAKE ME TO MY FORMULAS. 

4. Select the formulas you would like to reactivate your subscription with and place your order.

Please be sure to use the email you previously purchased your Gemmist products with.

If you still have questions, contact our Customer Support team at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST

We use your answers from a short quiz developed by our scientists to determine the best Gemmist shampoo and conditioner for you. Take the quiz at https://quiz.gemmist.com/#quiz. You'll be on your way to great hair in no time! 

If you still have questions, contact our Customer Support team at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST

To review your subscription details, follow these steps:

1. Tap Your Account at the top of the Gemmist homepage on desktop or in the navigation menu on mobile. Even easier, tap here: https://www.gemmist.com/account/login

2. At the top of your account page, look for HAIRCARE ORDERED and the date. 

3. Once you find the order you would like to review, tap SHOW ORDER DETAILS. 

Note: You will also see your shipping frequency along with your order details.

If you still have questions, contact our Customer Support team at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST

The Gemmist equation is simple. We use your quiz answers to determine the right formulas for your hair needs. 

If you still have questions, contact our Customer Support team at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST

We accept returns on your first order that have at least half of the product remaining and are returned within thirty (30) days of the delivery date. Thereafter, the deadline for changes to an upcoming order is noon on the day before the order date.

If you qualify for a refund/return, contact us at support@gemmist.com for authorization, and request a pre-paid return shipping label. In some cases, you may be offered an exchange instead of a return for a refund.

Only authorized returns will be acknowledged and eligible for a full refund. Refunds for authorized returns include the purchase price of the returned products and any sales tax. Unless a product is defective, we do not refund any original shipping fees. Any refund we issue will be credited to the same payment method used to make the original purchase.

If you still have questions, contact our Customer Support team at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST

We grant refunds on your first order that have at least half of the product remaining and are returned within thirty (30) days of the delivery date. Thereafter, the deadline for changes to an upcoming order is noon on the day before the order date.

If you qualify for a refund/return, contact us at support@gemmist.com for authorization, and request a pre-paid return shipping label. In some cases, you may be offered an exchange instead of a return for a refund.

Only authorized returns will be acknowledged and eligible for a full refund. Refunds for authorized returns include the purchase price of the returned products and any sales tax. Unless a product is defective, we do not refund any original shipping fees. Any refund we issue will be credited to the same payment method used to make the original purchase.

If you are still having issues, contact our Customer Support team at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST

To cancel your subscription, follow these steps:

1. You may cancel your subscription at any time. Log in at https://www.gemmist.com/account/login

2. At the bottom of your account page, tap CANCEL SUBSCRIPTION.

3. Choose a cancelation reason, and tap CANCEL MY SUBSCRIPTION.

If you are still having issues, contact our Customer Support team at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST

To update your payment information, follow these steps:

1. Log in to your Gemmist account: https://www.gemmist.com/account/login

2. Scroll down to the SHIPPING ADDRESS + PAYMENT METHOD section. 

3. Tap Edit under the current payment information.

4. On the Billing Information page, tap UPDATE CARD.

5. Once your card is updated, return to the Billing Information page, and tap EDIT if you need to make changes to your payment address. 

If you are still having issues, contact our Customer Support team at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST

If you already received your order confirmation email that your order has shipped to the wrong address, contact FedEx as soon as possible through FedEx Delivery Manager. (Note: This is not the same as FedEx customer service). 

Create an account or log in to your FedEx account. Then, select the most appropriate option for a successful delivery of your order. Some solutions include: edit the existing shipping address, redirect a package to a convenient location near you such as a local Walgreens, select Dollar General stores or a FedEx office location, or request a vacation hold (up to 14 days). Most options are free. https://www.fedex.com/en-us/faq/delivery-manager.html

After you've solved for a successful delivery of this order, don't forget to make the necessary changes for any future Gemmist orders at https://www.gemmist.com/account/login

If you are still having issues, contact our Customer Support team at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST

To track your order, follow these steps: 

1. Log in to your account at https://www.gemmist.com/account/login

2. On your Account page, you will see your current or last order at the top of the page under HAIRCARE ORDERED.

3. Once you find your order, tap Track My Package. This page will provide the status of your order and a FedEx tracking link.

If you are still having issues, contact our Customer Support team at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST

If your order has been delivered to the wrong address, contact FedEx as soon as possible through FedEx Delivery Manager to find out where your package is. (Note: This is not the same as FedEx customer service). 

Create an account or log in to your FedEx account. Then, select the most appropriate option for a successful delivery of your order. Some solutions include: edit the existing shipping address, redirect a package to a convenient location near you such as a local Walgreens, select Dollar General stores or a FedEx office location, or request a vacation hold (up to 14 days). Most options are free. https://www.fedex.com/en-us/faq/delivery-manager.html

After you've solved for a successful delivery of this order, don't forget to make the necessary changes for any future Gemmist orders at https://www.gemmist.com/account/login

If you are still having issues, contact our Customer Support team at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST

Gemmist is currently available within the Continental United States and Hawaii.

We are not currently shipping to military bases (APO, FPO, or DPO), PO box addresses in HI and AK, or addresses designated as extended delivery areas. Our customers have success using an alternate street address including their work address to successfully receive a Gemmist order.

We'd love to ship everywhere, but we aren't quite ready. If you'd like us to expand to a new area, please let us know!

If you are still having issues, contact our Customer Support team at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST

Gemmist offers complimentary 2-day shipping (business days). This offer excludes PO Box addresses.

We currently ship within the Continental United States and Hawaii (this includes Alaska). We are not currently shipping to military bases (APO, FPO, or DPO), PO box addresses in HI and AK, or addresses designated as extended delivery areas.

Orders placed after 9AM PDT/noon EDT, on a weekday are shipped the following (non-holiday) business day. Orders placed after 9AM PDT/noon EDT on Fridays and anytime on a weekend or holiday are shipped the next (non-holiday) business day.

Our customers have success using an alternate street address including their work address to successfully receive a Gemmist order.

If you are still having issues, contact our Customer Support team at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST

To find the product ingredients, follow these steps: 

1. Tap TAKE THE HAIR QUIZ on the Gemmist home page, or visit https://quiz.gemmist.com/#quiz

2. Below the Name prompt, you will see Already taken the quiz?

3. Tap Click here.

5. Enter your Email, and tap TAKE ME TO MY FORMULAS. 

6. You will be able to review specific product ingredients on this page. Additionally, each product has the full list of ingredients printed on the packaging. 

If you still have questions, contact our Customer Support team at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST

No. We care a great deal about the ingredients we use. None of our products contain parabens or dyes.

If you still have questions, contact our Customer Support team at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST

Yes! We care strongly about taking care of our planet. All of our bottles and boxes are recyclable.

If you still have questions, contact our Customer Support team at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST

 No. All of our products are sulfate free.

If you still have questions, contact our Customer Support team at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST

Yes, they do. Silicones deliver exceptional performance for giving hair a smooth, silky, and conditioned feel.

If you still have questions, contact our Customer Support team at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST

No. Gemmist shampoos and conditioners are never tested on animals.

If you still have questions, contact our Customer Support team at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST

Our scent is a complex blend of mixed berries, pink pepper and lily of the valley with a splash of orange. It might be hard to imagine, but it's also hard not to love!

If you still have questions,, contact our Customer Support team at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST

Most of us at Gemmist color our hair too! Our products are formulated with ingredients that are known to help protect dyed hair from being stripped of color as you shampoo and condition. Sulfate-free cleansing agents and amino acids are two color-protecting ingredients that we trust to keep our color radiant. 

If you are still having issues, contact our Customer Support team at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST

To change your bottle size or product quantity, follow these steps:

1. Log in to your Gemmist account: https://www.gemmist.com/account/login

2. Scroll down to the HAIRCARE ARRIVING order. 

3. Find the product you would like to change, and tap Update amount.

4. Update the size and quantity of your order.

If you are still having issues, contact our Customer Support team at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST

We currently offer shampoo and conditioners in 8 and 16 fl oz bottles!

You’ll love the new 16 fl oz bottle because it saves plastic and gives you an additional 5% off the price!

If you still have questions, contact our Customer Support team at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST

Adding the Scalp Balancing Bar to your next order is easy. Follow these steps:

1. Log in to your Gemmist account: https://www.gemmist.com/account/login.

2. At the top of your account page, look for HAIRCARE ARRIVING and the date. 

3. Scroll down past your current products to the Scalp Balancing Bar section, and tap Add to order. 

Need help ordering? You may contact us at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST

We recommend you use the Scalp Balancing Bar once a week.

If you still have questions, contact our Customer Support team at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST

Nope! We offer the Scalp Balancing Bar as a one-time add on, so you can add it to your next order when you need it. 

If you still have questions, contact our Customer Support team at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST

The Scalp Balancing Bar contains sugar, eucalyptus, argan oil, tea tree leaf oil, ginger root oil, and shea butter. These ingredients provide an all-natural scent!

What’s NOT in the Scalp Balancing Bar?

The Scalp Balancing Bar is soap free, paraben free, PEG free, sulfate free, silicone free, and dye free! And we never test on animals. 

If you still have questions, contact our Customer Support team at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST

This soap-free hydrating and balancing bar provides multiple benefits to your scalp—it exfoliates, nourishes, and refreshes for a super-clean feeling. Lather the bar with water, and massage directly onto the scalp once a week. Leave in for 1-2 minutes, and then rinse well with tepid water. Follow with your usual shampoo and conditioner routine, avoiding the scalp.

If you still have questions, contact our Customer Support team at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST

The Scalp Balancing Bar is $25. Shipping is free if it’s included with other Gemmist products.

If you still have questions, contact our Customer Support team at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST

Lather the bar with water, and massage directly onto the scalp once a week. Leave in for 1-2 minutes, and then rinse well with tepid water. Follow with your usual shampoo and conditioner routine, avoiding the scalp.

If you still have questions, contact our Customer Support team at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST

Gemmist is haircare made simple through science. Based on your hair and lifestyle data, we determine the shampoo and conditioner that address your specific hair needs.

If you have more questions, please contact Customer Support at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST

Yes! We offer a pre-paid Gemmist gift subscription, perfect for any occasion. 

Tap Gifting at the top of the Gemmist homepage on desktop or in the navigation menu on mobile. Even easier, tap here: https://www.gemmist.com/products/pre-paid-gemmist-gift-subscription.

Be ready with the following information:
- Number of orders you'd like to gift ($36 each, unless otherwise specified)
- Recipient's email address
- Date to deliver (to their inbox)

After all gift orders have been sent, the gift recipient will continue with their subscription under their own payment method until they cancel. We send an email notification in advance of every subscription order.

If you still have questions, contact our Customer Support team at support@gemmist.com.

Support Hours:

Mon-Fri: 10am-5pm PST